Design is impact.
Impact is getting noticed. Anything that sets a design apart from the rest of the pack is impact. Even bad design has a certain impact, but impact of a negative kind is what any good designer has to avoid.
For a product to get noticed, it first has to be promoted. That promotion could be in several places all at the same time: TV advertising, magazine/newspaper ads, and the internet.
Once we see the product, we can see just how much impact it has. Any new product in the marketplace should look different than any that’s come previously in that category. If it does not look sufficiently unique, its impact will be diminished and the product will lose traction—sales—very soon afterward.
Unless something—possibly its performance—is shown to outstrip its otherwise bland appearance. Say, a new laundry detergent: it may have a rather ordinary bottle shape and label design, but it may also contain an ingredient (or an amalgam of ingredients) that removes stains far better and faster than any others available. That kind of differentiation would move this product faster than grocers could stock it.
Visual impact shows up in two primary areas: shape and color. Either could be branded. The shape of a Porsche automobile is distinctive; likewise, the orange color of a Tide bottle makes it very noticeable in the laundry aisle. Each has brand equity this way. Having that kind of equity for many years works toward recognizability and sales that the items practically promote themselves without advertising.
But companies can undermine their equity by making something that has little or no impact.
I’ve removed the branding—logos—from the above images to illustrate my point. The two cars shown are from the same manufacturer. In fact, they’re the same model. Can you tell me what brand of car this is? Toyota? Nissan? Honda?
It’s hard to tell. This car is among many, mostly from the Japanese market, that has lost its branding, and therefore, its impact. The market has become flooded with automobiles that look so much alike in size, features and materials. Even performance. Standard. Unintelligible. Things here have become blurred among brands, even models within those brands.
I can remember in 1976, Honda brought out its first edition of the Accord. It was a great seller. It was different in its shape and function from anything else. It had great impact.
Now look at it.