The Scene is the Same, But Not the Message

I know, I know. How tired we all are with these commercials. Especially the big three of insurance commercials: Geico, Progressive, and Liberty Mutual. Nationwide and Allstate are not far behind in frequency.

I actually enjoy watching these ads for the most part (caveat coming). And apparently, so do enough viewers that Geico recently had a website by which you could vote among ten of their ads for your favorite (my fave was not among the ten listed candidates).

But Geico has a somewhat unique position in this. They’ve had different series running for some time now, to include themes like the caveman and the gecko. The gecko has his own long-running gig going and that may run for much longer yet. But they’ve had one-offs with things like the camel and then the absurd series with the zen gardener and the karate wood chopper. Geico’s creative agency has limitless ideas.

Then there’s Progressive, with only two themes: Flo and Jimmy for one, and then the “box” for the other. No one seems to know what the box is (other than to represent the insurance policy), but his lounge lizard persona actually makes me laugh. And I’m glad for Progressive that they have that box, because—and here’s my caveat—Flo and Jimmy can’t go away fast enough for my tastes. And that’s what works for Geico: they change it up often enough that you don’t tire of any of their themes.

Liberty Mutual has had their ad series (“Liberty Stands with You”) of using the backdrop of the Hudson River/Statue of Liberty going now for around five years. The top two visuals are examples of the actors questioning the accepted standards of competing insurance companies (“What good is insurance if you get charged for using it?”). I liked that series, because each actor brought a different slant on how insurance is used or abused from the standpoint of the consumer.

But lately, Liberty Mutual has taken a different direction while still using the backdrop for their “Only Pay for What You Need” campaign. They’re writing humorous spots now, such as the cycler with “customized” calves and the guy who’s in the witness protection program. What changed? Did Liberty think they were missing out on something? Did one of the account execs decide that Liberty was taking itself too seriously?

The answer is yes and yes. Liberty Mutual decided that the old style in this series was too staid. The earlier versions were informative, but feedback was that family viewers were gliding right over the ads without really looking while they were fixing their evening meals. The ad execs were getting a little frustrated that Geico’s ads were watercooler gabfest material and their’s were not. A change had to be made.

Exit Havas Worldwide ad agency, enter Goodby Silverstein & Partners. According to GSP’s executive creative director David Suarez, “The evolution we made was just to give those customers a little more color and let it be more overtly funny versus the traditional testimonial style. The clients were hungry for the work to be more breakthrough.” Suarez’s team brought in the creative minds from Barton F. Graf (known for Little Caesar’s) to inject the absurd humor angles. And apparently, Liberty Mutual is happy with the results.

Personally, I would’ve changed up the backdrop to differentiate the new attitude. Liberty broke the sequence—the consistency—with the absurd humor angle. Sure, the Statue is their monogram. But “liberty” can be stated in so many different ways. Liberty doesn’t have to be so literal. Freedom can be a synonymous underlying theme, something that might be nice for insurance companies to examine.

And so, another thing to consider is this: does every commercial have to be funny? If too many ads on TV are of the humor variety, your funny commercial starts to get lost in the shuffle. Sometimes a serious series of commercials—depending on placement—can be way more effective.

Either way, the issue I have here is in the packaging: the series looks the same at first inspection, most probably because Liberty Mutual has fallen in love with the backdrop. And if you the viewer are not attuned to the new script angle, you’ll ignore the commercials because the scenery hasn’t changed.

My take from this is that Liberty Mutual has already missed several million new viewers.

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